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Update as of March 24th, 2020
Please read the following statement as our services offered may have temporarily changed.
We hope that you are doing well and staying healthy. As many of you are now aware, there have been many confirmed cases of COVID-19 (Coronavirus) in Washington, and information released daily with the best approaches to prevent exposure.
With the above changing facts, we share in your growing concerns surrounding coronavirus across our community and our hearts go out to those who have been impacted. We understand that you may have many questions and we are here to support you as best we can during this time.
We thank you for your continued diligence and patience as we implement policies and procedures to help protect you and our team from possible exposure. We will continue to do our absolute best to continue delivering the quality pet care our hospital desires, in as timely a fashion as is possible under the circumstances.
We’d like to share some information about our newest response to COVID-19, and adjustments will be put into place effective as of March 24th, 2020: The measures we are currently taking will be adjusted as needed;
We will be postponing elective procedures and services: this includes but are not limited to; spays, neuters, dental cleanings, nail trims, anal gland expressions, boarding and more if not deemed medically necessary. This will be in effect immediately and will be reevaluated in thirty days. At that point, we will continue to monitor and adhere to regulations and recommendations released by the CDC and Washington Health Authority (WHA). We sincerely apologize if you have any of the above services scheduled and have not yet been notified of the cancellation, we are extremely grateful for your patience during this time as we work to notify all of our clients in as timely a manner as possible on such short notice.
If you, or anyone in your household, are ill or experiencing cold or flu symptoms, we are asking that you refrain coming into Deschutes Animal Clinic and reschedule your appointment. If your pet is having an emergent medical condition and cannot wait, please call us immediately so that we can handle the situation appropriately.
Our employees have been asked to stay home if they are ill as well. If this disrupts our daily schedule, please be patient with our staff as we attempt to honor and respect your time and get the medical care for your pet as expeditiously as we can.
We are utilizing low-contact service to all our clients for all pet care needs. In an effort to ensure the safety of our staff and clients, all interactions will now be concierge services effective immediately.
Curbside Concierge: Please call the front desk upon arrival to notify us of your arrival at Deschutes Animal Clinic (360) 943-8144 and identify your vehicle. Verify that your client information is updated, provide the best mobile phone number to be used and that we received a summary of your pet’s recent medical history by email at [email protected] if applicable. A team member will meet you at your parking spot to transport your pet inside the building. At the conclusion of your pet’s exam, our staff will call you via phone to discuss a summary of the visit including treatment authorization, if needed. We will also take payment over the phone and discuss any discharge instructions. We can also email this information to you. At this point, we will transport your pet back to your vehicle.
As we are transporting your pet to/from your vehicle, we ask that you adhere to the following for the safety of your pet;
Dogs: Our team will bring a leash to transport your pet inside. Your leashes/harnesses/collars must then be kept in your possession. If your pet cannot be safely transferred to the clinic your appointment may be rescheduled.
Cats: Must be in a secure carrier with NO personal belongings or blankets. If your pet cannot be safely transferred to the clinic your appointment may be rescheduled.
We strongly encourage payment with card at this time, at which our staff will be able to accept payment over the phone during the time of services provided. We will be happy to email an itemized receipt for your financial records upon request.
To reduce paper and pen handling, all medical records, invoices and receipts will be emailed and not printed.
We will attempt to reach out to you and communicate any necessary changes, this includes any schedule changes we may be forced to make, to work with the staff and doctors we have on any given day.
We realize that given the recommendation to maintain social distancing amidst COVID-19 that this might make it difficult to keep up with your pet’s medications and other related items (pet food, long term medications, preventives and supplements, etc.). As a convenience during the next few weeks or longer, we would like to offer you our home delivery service through our clinic’s online pharmacy. More information is readily available through our website.
We thank you for your cooperation and we wish everyone a safe and healthy day. Please do not hesitate to reach out if you have any questions or concerns.
Thank you.
Sincerely,
Management and Staff
Deschutes Animal Clinic
See below for our full statement released on March 13th, 2020;
